Customer Service Operations Associate
About the company
Senga is a Nairobi-based technology-enabled logistics company that is transforming how goods are moved across Africa.
We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.
Your key role in operations
• Build and maintain relationships with customers and transporters
• Achieve high customer service and proper transporter management
• Address general customer requests and operations issues
• Manage customer transactions including trips and after-sale service
• Communicate effectively and efficiently with customers and team members
• Maintaining exemplary operational records
University degree level education with up to 2 years’ work experience (start-up experience a plus but not required). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition. High degree of professionalism and attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills. Good administrative and organisation skills with strong forward planning skills are also required. Strong preference for candidates who have worked in service and hospitality industries.
Physical demands & work environment
Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.
As we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development, too. We are building a world-class company and we can’t wait for you to join us. If you meet the qualifications and we sound interesting to you, apply here. Applications are reviewed on a rolling basis.
Please note that we do not respond to job queries via phone, text message, or WhatsApp. For assistance, please use the in-portal contacts.
Tagged as: customer operations, customer service, logistics, operations administration, startup, transport