Operations Manager Full Time

Operations Manager

About the company

Senga is a Nairobi-based technology-enabled logistics company that is transforming how goods are moved across Africa.

Our environment

We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.

Your key role in operations

• Understand Senga in and out, including the functions of all units and how they are inter-dependent
• Manage and maintain oversight of the Operations department
• Set challenging and realistic goals for growth, performance and profitability
• Create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company
• Evaluate operations performance by analysing and interpreting data and metrics
• Drive company results from both an operational and financial perspective by working closely with the CEO
• Spearhead the development, communication and implementation of effective growth strategies and processes
• Forge strategic partnerships and relationships with customers and other stakeholders with an intricate understanding of their operational needs and daily interactions with us
• Cooperate with team members and all necessary departments including sales, accounts, technology etc., including on issues affecting customers, Senga’s products, and overall business affecting customers, Senga’s products, and overall business
• Assist in training and guiding new team members and provide operational support to other departments
• Provide accurate and timely reports to the executives outlining the operational condition of the company
• Foster a growth-oriented, positive and encouraging environment while keeping team members and management accountable to company policies, procedures and guidelines
• Assist team members in creating, growing and building a world-class, industry-leading organisation

Your qualifications

• University degree level education with 5+ years of leadership experience
• Experience in people and conflict management
• Exceptional verbal and written communication skills, good mathematical skills
• Strong sense of ownership; ability to get things done in a fast-paced environment
• Strong forward planning skills, ability to multitask, prioritise and manage multiple tasks simultaneously
• High integrity, strong work ethic, dynamic and ambitious
• High degree of professionalism and attention to detail
• Strong computer skills and ability to produce documents to a good presentational level
• Proactive qualities, ability to work well under pressure and with minimal supervision
• Excellent administrative, organisational, coordination, process and logistics handling skills
• Persistent, resourceful and creative problem-solver and opportunity-seeker with strong business acumen
• Ability to build and manage effective relationships
• Quick learner, good drive and team player
• Interest in the logistics industry and in solving its challenges
• Ability to jump in and complete any task quickly and effectively

Physical demands & work environment

Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.

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As we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development, too. We are building a world-class company and we can’t wait for you to join us. If you meet the qualifications and we sound interesting to you, please apply here.

Applications are reviewed on a rolling basis.

www.senga.co

Tagged as: customer operations, customer service, logistics, operations administration, startup, transport